Forethought

Forethought's SupportGPT™ is a generative AI platform designed to automate and enhance customer support processes. Key features and advantages include: Solve : Automates answers to common questions across any channel Triage : Enriches cases with sentiment and intent, prioritizing and routing based on urgency Assist : Empowers agents with relevant knowledge and suggested responses using generative AI Discover : Measures ROI, identifies and resolves gaps, and tracks performance in real time Use cases for Forethought's SupportGPT™ are ideal for various industries: E-commerce : Streamlining customer service for online retailers SaaS : Enhancing support processes for software service providers FinTech : Improving customer experience in the finullcial technology sector Overall, Forethought's generative AI platform offers efficient and cost-effective customer support solutions across a wide range of industries.