CXCortex

CXCortex is your ultimate CX Analytics solution designed to transform your customer interactions across communication channels . With advanced AI capabilities, it offers automatic transcription, deep analytics, and behavior measurement, giving you unprecedented insights into your service and customer experience. Key Features: Comprehensive Interaction Understanding: Harness the power of AI to understand and prioritize every interaction across various communication channels. Automated Transcription and Analysis: CXCortex utilizes AI to automatically analyze call recordings, emails, and text messages, providing insights that drive efficient customer engagement. Auto-Triage and Response: Once interactions are understood, CXCortex can auto-triage and offer automatic responses or suggestions based on historical data, enhancing engagement and resolution speed. Multi-Channel Monitoring: Monitor staff behavior and customer CX across call recordings, emails, and messaging platforms for a holistic view of your service quality. Easy API Integration: Seamlessly process call recordings, emails, and messages via simple API connections. Call recordings on AWS S3 or MS Azure are easily processed without coding. Generative AI Enhancement: Leverage Generative AI for deep insights into CX Analytics, generating comprehensive reports on staff performance and customer experiences. Centralized Dashboard: Access a single dashboard to review CX status and prioritize issues. Auto-triage, and soon auto-responses, streamline engagement. Instant Alerting: Detect urgent issues and trends instantly, allowing for rapid response and identification of broader organizational or brand concerns. Benefits of CXCortex AI-powered CX Analytics: Deeper Insights: Dive beyond surface metrics, exploring dialogue substance to assess staff effectiveness and customer satisfaction. Informed Decisions: Shape service strategies with informed decisions derived from Interaction Analytics, which collects precise insights and feedback. Reduced Feedback Costs: Cut costs associated with manual feedback collection and analysis due to multichannel data volumes. Accurate Analysis: Minimize human errors and standardize analysis by collecting background data, reducing the need for repetitive feedback requests. Immediate Action: Monitor interactions and sentiment indicators in real-time, enabling instant responses to brand criticism and compliance deviations. Continuous Insights: Replace annual surveys with up-to-date real-time insights, enhancing employee and customer engagement. Empowered Employees: Train and guide your team using AI-powered language models based on historical conversations. Efficient and Motivated Teams: Automate repetitive tasks based on insights, enhancing efficiency and motivation through BPA and self-service. AI-Powered Coaching: Benefit from sophisticated Large Language Models for nuanced performance feedback, summary generation, and scoring. Unlock the AI Advantage with CX Analytics: Demonstrate Consumer Duty Compliance at Scale with CXCortex . AI-driven analytics and monitoring provide FCA-regulated firms with evidence of good practice while enhancing service quality and customer satisfaction. Your journey towards a transformed CX experience starts now.